30-Day Money Back Guarantee
We want you to be fully satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) within 30 days of delivery for a full refund. Below are the details of our refund policy:
Eligibility Criteria:
To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging.
Refund Process
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exclusions
- Shipping costs are non-refundable.
- Items marked as final sale are not eligible for return or refund.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately for assistance. We will gladly replace the item or issue a refund.
Contact Us
If you have any questions about our refund policy or need assistance with a return, please contact our customer service team at support@mateenjee.com.pk.