Returns
30-Day Return Policy
- We accept returns within 30 days of the purchase date.
- Items must be unused, undamaged, and in their original packaging.
Refunds
- Refunds will be processed within 5-7 business days after receiving the returned items.
- Shipping costs are non-refundable.
How to Initiate a Return
- Contact our customer support team at support@mateenjee.com.pk to initiate the return process.
- Include your order number and reason for the return in your message.
Exchanges
Product Exchanges
- We offer exchanges for items of the same or lesser value.
- Contact us within 30 days of purchase to initiate an exchange.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately for assistance.
Contact Us
For any questions regarding our return and exchange policy, please contact our customer support team at support@mateenjee.com.pk.