INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What payment methods do you accept?

We accept payments via credit/debit card and bank transfer.

How can I track my order?

You can track your order by visiting the "Track Your Order" page on our website and entering your order ID and email address.

What is your return policy?

Our return policy allows for returns within 30 days of purchase. Items must be unused and in their original packaging for a full refund.

Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary depending on the destination.

Can I cancel my order?

Orders can be canceled within 24 hours of purchase. Please contact our customer support team for assistance.

How do I contact customer support?

You can reach our customer support team via email at support@mateenjee.com or by phone at +92300-0000000.

Are your products eco-friendly?

We strive to offer eco-friendly products whenever possible. Look for our eco-friendly labels on product pages for more information.

Do you offer wholesale pricing?

Yes, we offer wholesale pricing for bulk orders. Please contact us for more details and to discuss your requirements.

How do I subscribe to your newsletter?

You can subscribe to our newsletter by entering your email address in the subscription box located on our homepage.

What should I do if I forget my password?

If you forget your password, you can reset it by clicking on the "Forgot Password" link on the login page. Follow the instructions provided to reset your password securely.

Get answers to all your questions you might have

We will answer any questions you may have about our online sales right here.